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How bt8 Handles Your Personal Data

At bt8, your personal data is collected only for the purposes of running your account, processing transactions via Touch 'n Go, GrabPay, Boost dan FPX, and keeping your…

Data Collected FairlyStored SecurelyYour Rights ProtectedMalaysia-Applicable Terms

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Scope of This Privacy Policy

bt8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data bt8 processes in connection with your account and transactions on bt8.best. It covers data collected when you register, deposit using Touch 'n Go, GrabPay, Boost dan FPX, contact support, or browse our platform. Eligibility to hold an account and

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use our services depends on local law and is available where local law permits. We process your data in accordance with applicable Malaysian personal data protection requirements, and we do not sell or rent your information to third parties for their own marketing purposes. Any third-party
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service providers we engage — such as payment processors and fraud-screening tools — are bound by data processing terms that mirror the protections described here. This policy was last updated and applies to all active accounts from the date posted on this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

Live Chat Our live chat team is available around the clock to handle privacy queries, data access requests and any concerns about how your personal data is stored or processed on your account.

Email Support Send a written data request or correction notice to our privacy inbox. We aim to acknowledge all emails within one business day and resolve data requests within the timeframe required by applicable Malaysian law.

Help Centre Our help centre carries step-by-step articles on submitting a data subject request, updating your personal details and understanding what information we hold linked to your bt8 account.

BAGAIMANA KAMI MELINDUNGI DATA

Our Data Handling and Security Practices

We apply technical and organisational measures at every layer of the bt8 platform to keep your personal data accurate, accessible only to authorised personnel, and protected against unauthorised disclosure.

Data We Collect

We collect your name, contact details, account credentials and transaction records — including deposits and withdrawals processed through Touch 'n Go, GrabPay, Boost dan FPX. We collect only what is necessary to run and verify your account.

Cookie Practices

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security

Passwords are hashed using current cryptographic standards and never stored in plain text. Two-factor authentication is available on your account settings page, and we flag unusual login locations for additional verification.

Data Retention

Transaction and account records are retained for the period required under applicable Malaysian financial and data protection regulations. When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to your identity.

Who Can Access It

Access to personal data is restricted to bt8 staff and authorised service providers who require it to operate your account or comply with regulatory requests. All staff with data access complete mandatory data-handling training.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate records, or request deletion of data we are not legally required to retain — all by contacting our support team via live chat or the privacy email address.

Privacy Policy Questions Answered

Here are the questions we hear most often about how bt8 collects and handles personal data. If you need something not covered here, our support team is a live chat message away.

We collect your full name, email address, phone number, date of birth and payment identifiers linked to methods such as Touch 'n Go, GrabPay, Boost dan FPX. We use this to verify your identity and process your transactions accurately.

We share data only with service providers directly involved in running your account — payment processors, fraud-screening services and identity verification partners. We do not sell your data or share it for third-party marketing.

Retention periods follow applicable Malaysian regulations. Financial and identity records are typically held for the legally required period after account closure, then securely deleted or anonymised so they cannot be traced back to you.

Yes. Submit a data access request through live chat or our privacy email. We will confirm receipt within one business day and provide the data within the timeframe required under applicable Malaysian personal data protection rules.

Contact our support team via live chat or email with the specific correction or deletion you need. We will verify your identity before making any changes and confirm once the update has been applied to your account records.

We use session and analytics cookies. You can disable non-essential cookies through your browser settings at any time. Disabling cookies may affect some site functions but will not prevent you from accessing your account or making transactions.

Reach our privacy team via the live chat on bt8.best or by email. If your concern is not resolved to your satisfaction, you may escalate to the relevant Malaysian data protection authority as permitted under local law.

How bt8 Handles Your Personal Data

Reach Us About Your Privacy Rights

Our Data Handling and Security Practices

Data We Collect

Cookie Practices

Account Security

Data Retention

Who Can Access It

Requesting Changes

Privacy Policy Questions Answered

01 What personal data does bt8 collect when I open an account?

02 Does bt8 share my data with third parties?

03 How long does bt8 keep my personal data after I close my account?

04 Can I request a copy of the data bt8 holds about me?

05 How do I ask bt8 to correct or delete my personal data?

06 Does bt8 use cookies and can I turn them off?

07 Who do I contact if I have a complaint about how bt8 handles my data?

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